XPaper Support

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Frequently Asked Questions (FAQ)

Q: How do I set a Live Photo as wallpaper on iOS 17+?

A: 1. Save the Live Photo to your Photos app. 2. Open the photo, tap the Share button in the bottom-left. 3. Select "Use as Wallpaper". 4. Ensure the Live Photo motion icon in the bottom-left of the setup screen is lit up/activated, then tap "Add" in the top-right.

Q: Why is my Live Photo wallpaper not animating on the lock screen?

A: Ensure that you have activated the motion icon during setup. Additionally, iOS only supports Live Photo wallpaper animations on the Lock Screen; they will not animate on the Home Screen. Make sure your device is not in Low Power Mode, which disables wallpaper animation.

Q: How do I convert custom videos using the Studio?

A: Navigate to the Studio Tab in XPaper, tap "Select Video to Convert", choose any video from your album (a length of 2-5 seconds is recommended), and wait for the conversion. Once completed, you can preview the wallpaper and save it directly to your Photos album.

Q: How do I manage or cancel my PRO subscription?

A: Subscription payments are managed directly by Apple. You can manage or cancel your subscription at any time by going to your iPhone Settings > [Your Apple ID] > Subscriptions.

Still have questions?

Our customer support team is happy to assist you. Drop us an email and we will get back to you as soon as possible.

Contact Support

Email: theappfun@gmail.com